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Terms and conditions

1. Due to lighting, different devices and variations between monitors, the color in the picture may differ slightly from the actual color of the product.

2. The patches are cut and measured manually, so the size may differ by 1-3mm. If the patch has an irregular shape, the size is calculated using the longest edge.

3. We will make the patches and send them by mail within 5 working days after receiving the payment. Delivery takes between 10 and 30 days.

4. Shipping terms and conditions:

4.1. We guarantee delivery, with the exception of the cases mentioned in point 4.2. If the package is lost at the post office, we will send a new patch or refund the money.

4.2. We are not responsible (we do not return the money) if the customer has provided an incorrect shipping address, and we are not responsible if the customer has not collected the package from their post office. We are not responsible if the customer has not paid the customs tax if there is any customs tax in the customer's country.

4.3. If a package is not delivered within 60 days, the customer must contact us. In this case we will check the current location of the package and if it is lost we will either send a new package or refund the money, depending on the customer's preference. If the customer does not notify us of an undelivered package within 120 days of the payment date, the package will be deemed delivered. Complaints upon delivery will not be accepted 120 days after payment.

5. We do not accept returns as each product is made to order.