1. Due to lighting, different devices and variations amongst monitors, the color in the image may vary slightly from the actual color of the product.
2. Patches are manually cut and manually measured, so the size may differ by 1-3 mm. If the patch is irregular shape, the size is calculated using the longest edge.
3. We make and ship out patches by mail within 5 business days after payment has been made. Delivery takes from 5 to 60 days.
4. Shipping terms and conditions:
4.1. We guarantee delivery, except as noted in clause 4.2. If the parcel is lost by the postal service, we will send a new patch or return the money.
4.2. We are not responsible (we don't return the money) if the customer provided an incorrect delivery address and we are not responsible if the customer did not pick up the parcel from their post office. We are not responsible if the customer has not paid the customs duty, if there are customs duties in the customer's country.
4.3. If a parcel is not delivered within 60 days, the customer needs to contact us. In such case, we will check the current location of the parcel, and if it has been lost, we will either send a new one or refund the money as the customer might want. If the customer fails to inform us of any non-delivered parcel within 120 days from the date of payment, the parcel shall be considered delivered. Claims on delivery will not be accepted 120 days after payment.
5. We do not accept returns as each product is made to order.